Curriculum

7 Chapters · 27 Lessons

    1. (Included in full purchase)

      1: CMS Simplified Architecture

    2. (Included in full purchase)

      2: CMS User Interface

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      1: Your User Profile

    1. (Included in full purchase)

      1: Searching for Neighbors

    2. (Included in full purchase)

      2: Modifying Neighbor Data

    3. (Included in full purchase)

      3: Determine Merge Request via Client Search

    1. (Included in full purchase)

      1: Intake Person - "Case" Intake - New & Existing Neighbor

    2. (Included in full purchase)

      2: "Caseworker" - "Case" Intake - New & Existing Neighbor

    3. (Included in full purchase)

      3: Providing Assistance to a Neighbor

    4. (Included in full purchase)

      3A: SVDP Store Voucher Assistance

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      3B: Assistance to Outside Agency

    6. (Included in full purchase)

      3C: Metro Tickets & Bus Passes

    7. (Included in full purchase)

      3D: Birth Certificates

    8. (Included in full purchase)

      4: Modifying Assistance on a Closed "Case"

    9. (Included in full purchase)

      5: Where is my "Case"?

    10. (Included in full purchase)

      6: Household Member Requests Assistance

    11. (Included in full purchase)

      7: Red Flag Status

    12. (Included in full purchase)

      8: Closing a Case w/o Assistance

    13. (Included in full purchase)

      9: Providing Assistance to External Food Pantry

    14. (Included in full purchase)

      10: Rewriting a SVDP Store Voucher

    15. (Included in full purchase)

      11: Handling Rejected Birth Certificates

    1. (Included in full purchase)

      1: Handling Referrals from NOC

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      2: Referring "Case" to Another Conference

    3. (Included in full purchase)

      3: Referring a Case back to the "NOC"

    4. (Included in full purchase)

      4: Referring a Case to your own Conference

    1. (Included in full purchase)

      1. Automatic Case Closure

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      1. Volunteer Coordinator Role: Entering Volunteer Time for Other Conference Members